People were best and ready to render an incredible service. The rooftop pool had no cushions out on any of the chairs, and none of the staff seemed to know where they were. . Pool was clean. San juan reef was located in 200 metres from the accommodation. *More umbrellas are needed in the pool/beach areas. We were only there for one day but WILL not stay their again. Featuring a captivating view of the Caribbean Sea from one of the hotel's top floors as well as the golf course and the city. We stayed here when it first opened, and it was great. Go to the Presidente, its much nicer. Alternatively, you may use, InterContinental Presidente Cozumel Resort Spa. I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Wow I've never seen anyone leave a room so immaculate! *I experienced several people standing on top of the coral. The pool was amazing and I had delicious drinks in the sky bar. An additional Snack Bar is available in near the main pool area. We drank it all week and never encountered a problem. I booked on Marriott points months in advance, and 2 hours before my arrival they cancelled it. Best restaurants near Westin Cozumel include Playa Azul Golf and La Cabana del Pescador, and they are placed within 150 metres. Do not drink the tap water. They sent it late and incomplete. Marcos and Arcos will be very happy to read you and most of that they will be rewarded for guarantee such an amazing time to your vacations. The Deluxe is available in one or two-bed options. See all. Now that is a vacation! The Westin Cozumel. Buccanos at night is a multi-ethnic, multi-sensory dining experience where flavors clash on purpose. They have plenty of lounge chairs on the beach, but not enough umbrellas. & essentially imbedded into the beach. Two servers by the pool really stood out. Wilder at the bar makes a fabulous drink and Vicky who cleaned our room was FABULOUS! Javier E, Gerente at The Westin Cozumel, responded to this review. Advisory A mandatory hotel-imposed fee minimum of $40 plus applicable 10.25% Transient Accommodations Tax (TAT) and General Excise Tax (GET) of 4.166%, Total of 14.416% tax (MAUI) per room, per day will be charged and collected by the hotel either at check-in or check-out. Dining choices include 3 restaurants and the 2 bars/lounges are great places to grab a . Absolutely amazing stay in the peaceful area. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. Make Your Dining Reservations Early This luxury hotel is 5 km away from the centre of Cozumel. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly . Once I took a yogourt with cereals and they wanted to charge me $20 for it!Since when cereals are not part of the basic breakfast at the lounge. We found this at the hotel and all the restaurants we ate at around the island. They did not want to ruin their New Years fun. The restaurant was good here, I had tasty dishes. This room also is standard with a single King bed. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Warm regards! If you have not already done so, you may enjoy reading our blog about. There is another pool on the rooftop. The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. After dive one our staff will swap your air tank, plus have a dry towel and fresh fruit ready for you. Hotel El Cozumeleno Beach Resort: Stay away from the breakfast sausage! There is a fitness area in the upscale accommodation. You may want to try our handcrafted beverages, Hard Rock Cozumel( not included in our All Inclusive Package), Unlock your stay with the Marriott Bonvoy App, San Miguel de Cozumel, Quintana Roo, Mexico, 77613. Phone:52-998-848-7400 Just steps down the beach you can step onto our boat and get whisked away to the incredible reefs of Cozumel. The Westin Cozumel: Great place to stay - See 726 traveller reviews, 1,286 candid photos, and great deals for Cozumel, Mexico, at Tripadvisor. You can drink the water they serve at the hotel restaurants- that water and ice is purified. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Two restaurants available, both with outdoor dining options, cook up an eclectic mix of local Mayan favorites and Caribbean specialties. (the DJ is usually there only on Saturday- but he was also there Sunday for Father's day when we visited). It is not a very deep pool . Marriott Vacation Club International. On-site dining options include three unique restaurants, including Cuzamil, ideal for a romantic candlelit dinner for two. We all enjoyed the evening restaurant Mayan menu. Call 1-844-781-8988 today. Dear Karen S, Receive our sincerest greetings the Mexican Caribbean. If u dont want shade- no worries to get a chair. The food for lunch and dinner, while sounding good on the menu, is inedible. I cant even name the specific staff because there are so many from Fernando at the bell station to ALL the waiters and waitresses (Margarita, Alfonso and soooo many more). From there you simply backroll onto the magical coral reefs of Cozumel and enjoy your dive. This was by far the nicest hotel we saw when we were driving around. All Inclusive. . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Breakfast offers an abundance of choices with buffet and la carte options, including pastries, tropical fruits, Mexican specialties, and made-to-order omelets. Inbox. Find a The Westin Cozumel cancellation policy that works for you. During times of uncertainty, we recommend booking an option with free cancellation. Is parking available at The Westin Cozumel? *Mayan show every Friday at 7:30pm. All children under the age of 6 may stay free of charge when using existing beds. For the price, the Westin Cozumel was an excellent value. They are outfitted with welcoming decor. The spa is a peaceful retreat, featuring a special relaxation room and unique volcanic stone treatment. Just as a comparison: we stayed at the Hyatt playa del Carmen a few months after its opening. There are a few cons which I will note! Might be worth it to head into town for GREAT dinners for very low prices. Best regards! All fields must be valid. Yes, room service are provided in The Westin Cozumel Hotel. . Very beautiful location with hotel and pool. Additional charges may apply for meals at some restaurants, special dinners . Dinner. Can they explain exactly what additional expense this non-resort hotel needs to recoup from a 12 year old child staying with their parents in a room with 2 beds?Until someone goes in there and makes big changes, it is not worth the money or the SPG points to stay there. - See 7,024 traveler reviews, 5,785 candid photos, and great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. They had 2 regular chairs and 2 lounge chairs on the porch and it was fabulous. Highly recommend. Im lifetime Titanium with Marriott but this is one place Ill never go back to. I talked to several other guests, and we all had the same impression - beware because you will need 3 hours to be served dinner in the restaurant, do not expect anything more than toast and simple pastries for the complimentary breakfast, unless you pay a steep price for full breakfast in the restaurant. I hope you receive more than two drinks on the all-inclusive two drinks will only get me through breakfast., This is the person in the reservation office I corresponded with. Hotel El Cozumeleno Beach Resort: Caught a disease from the food!! contemporary seafood and fresh fish. Cozbobby - how many nights you planning? I should note, if you need a room with two beds, the Classic Balcony is the minimum room level required. The check-in and check-out were so easy. The room was decorated very tastefully. . To summarized: worst hotel I have seen in that price range, i feel like SPG presented false advertising for this hotel and this badly impacted my perception of the Westin brand.Most of the staff provided a very bad experience, but a couple of people were nice though. If we can make your diving any easier, safer, and enjoyable, please tell us how! Greattttt place to unwind and eat food that is FABULOUS. Thank you to all the staff that made our trip amazing, and a special shout out to Angel. Westin Cozumel lies next to San Juan Reef. Hotel El Cozumeleno Beach Resort: Great Snorkeling - Read 7,023 reviews, view 5,785 traveller photos, and find great deals for Hotel El Cozumeleno Beach Resort at Tripadvisor. Angel, Ananias, Jorge, Marco, Erbe, and Alejandra were all wonderful to name a few. Even the Cozumel airport was not so far. this hotel was great base for exploring cozumel, loved it. Turndown Service. This Cozumel hotel is close to the beach. Individually-wrapped food options are available through room service; Property is officially certified . Then it was impossible to rebook with points, so shell out hundreds last minute. Show Menu Hide Menu. After dive two well drop you at The Westin. Give it another couple of months and this property will be a full 5 star. (Don't forget to tip) *Gaviotas location was UNBELIEVABLE! As the name may imply, this is a Yucatan specialty restaurant, but also feature internationalist fusion with the Inca-Mayan cuisine. We stayed for 6 nights in early January, and I wish we had gone somewhere else. hotels-in-cozumel.com. Other resorts had more sandy beaches full of murky water and seaweed, so having such amazing snorkeling right in front of our resort was a plus! Our room was beautiful and cleaned daily by the most wonderful guy housekeeper, I wish I had gotten his name. The Westin Cozumel overlooks the Caribbean Sea from the northwestern area of our paradisiacal island. Dial Service Express. Daily Housekeeping. Absent as the thick jungles and lush vegetation which accompany the long walks from guest room to diving or beach. Also, just be prepared. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. If you like to snorkel this location is a dream. We loved the fact that we chose westin cozumel. Great locations and deals for every budget. The people staying next to us were just as stunned and pleased. Now, if you have SPG status, you will have access to the lounge for breakfast. Probably the best we have had in Mexico- kudos to the chefs! ft. 32% cylinder ~ $15 / cylinder, SSI or PADI scuba certifications ~ Price varies, Playa del Carmen Bull Shark dive ~ $120 per diver, Offshore Fishing half or full day ~ $550 and up, Contact Us Today to Begin Your Reservation Process, Professional Association of Diving Instructors, World Recreational Scuba Training Council, National Association of Underwater Instructors. Guests can grab snack sand lunch at the Cajun Snack Bar. Hotel Casa Turquesa. Hotel was very clean, free Wi Fi. Thanks for all the help. The upscale property is based 4.8 km from Chankanaab Adventure Beach Park and approximately a 15-minute walk from Cozumel Country Club and Golf Course. I will be back. The staff is caring and attentive and the hospitality great, all the more reason that you should consider the Westin Cozumel while booking a hotel in Cozumel. Amazing room, amazing staff and food to die for in a beautiful setting!!!! Three levels are offered Junior Suite (882 square feet), Suite (1130 square feet), and Master Suite (1313 square feet). The ocean is abundant with corals and marine life. Marriott Bonvoy Members save 20% and Non-Members save 15% at . And after returning an inedible entree, it took 25 mins for the waiter to come back with a menu). Review. How did you book it? Own or manage this property? For more comfort a hair dryer, complimentary toiletries and a tub are provided. The drinks seemed unlimited but I am not sure, I think we had two each. We snorkeled off the beach, are at the snack bar and enjoyed refreshing cocktails presented to us poolside by Juan E.! The same goes for the bath amenities. If we had to pick a favorite it would be Angel, but they are all so sweet! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. PROS: *Hotel- very nice. special shout out to omar, oscar, and filiberto from the sky bar / restaurants! Dial '0' from your in-room phone to place your order with Service Express. Our staff will have your gear ready on the boat before you arrive. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. Free Wifi. Your All-Inclusive Apple Vacation includes round-trip airfare, hotel accommodations, round-trip airport transfers, and the services of an in-resort Apple representative. They dont even understand that people generally put something on their toast at breakfast -they did not have butter, jam or anything. Staff way way beyond nice and accommodating and I mean no exception. 2 . Grand Park Royal Cozumel. Being next to the beautiful beach. The average price of a room in The Westin Cozumel Hotel is $174. Review tags are currently only available for English language reviews. Yes, The Westin Cozumel Hotel provides Wi Fi in public areas. We love the open-air feel and high ceilings found in the Cabana upgrade. Variety of good food. Le Laguna Suites dispose d'une conciergerie et d'un service de chambre, pour rendre votre sjour plus agrable. (There are baskets for you to deposit your used towels in when you are finished with them, that way the chairs you were using are freed up for. Maximum period that can be booked is 30 days. Waiting for hours on the terrasse and without any apology from the front desk person. Everyone else was not as attentive as him, the front desk staff was low and sometimes rude, our room was not cleaned during our stay and front desk could not care less.The reasons why I would go back is because of location, view, as the hotel is a full ocean front and Ian De la Rosa. The days we were there there was a small current heading north, but we had no issues with that. Room service is speedy as well and excellent quality. Staff at restaurants excellent. With its beachfront setting and a magnificent 87,000-square-foot aquatic playground featuring five pools, tropical gardens, waterfalls, and exotic wildlife, this Maui . And the pool bar during the day. 0.3 miles from The Westin Cozumel Free parking Pool All Inclusive Melia Cozumel View Hotel 4,571 reviews 0.5 miles from The Westin Cozumel Free parking Pool Special offer Visit hotel website Breakfast included 2022 Hotel B Unique View Hotel 110 reviews 1.1 miles from The Westin Cozumel Free Wifi Free parking Visit hotel website 2022 Hotel B Cozumel Does it include an in room minibar? The staff is very nice and try hard to make their jobs, but it is clear that: a) they are understaffed and b) they have not been trained at all. There, we had amazing service, good food and an excellent lounge with home made pasties and cakes, delicious appetizers in the evening, espresso, water, juice, cereals, etc. I loved the hotel, it was hip new and fairly clean with unbeatable location next to the ocean. The excellant bathroom and the rest was fairly clean: ). The whole hotel was very clean. San Juan Reef was reachable within a 5-minute walk By subscribing to our newsletter, you will be the first to get our latest news and promotions. We appreciate you mentioning all the wonderful amenities you enjoyed throughout your stay with us, as well as the points you consider need some improvement. Confirmation is required. This is the version of our website addressed to speakers of English in the United States. And of course you can always swim and snorkel right off the beach. Very clean property. I don't mind music in the background at a restaurant, but this was very loud American music you had to talk over. Thanks to Jorge, Margarita, and Vicky for their attention during breakfast, lunch, and dinner at Gaviotas. Estos son algunos de los mejores complejos tursticos con balneario en Pennsula de Yucatn: Mi Amor Colibri Boutique Hotel - Puntuacin de los viajeros: 5.0/5. I liked the food. Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. I slept so comfy in the amazing bed. *Wait staff- The men and women employed here are delightful. Wonderful stay! Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, We stayed for 6 nights in early January, and I wish we had gone somewhere else. Yeah, thats cherry on top for those sunset views I keep talking about. "We spend the end of December in this very chic hotel. 1 review. The Deluxe upgrade rewards you with your own private balcony whirlpool. One evening we order in room dining and it took us over 1.5 hours to get the food, which was not better that what is served at the restaurant. More modern in appearance. We recommend booking a free cancellation option in case your travel plans need to change. More. If I had known about it ahead of time I would have left the property for that time, and gone into town. He'll love taking care of you. The all inclusive included 3 meals, snacks and alcoholic beverages. Which again is unheard of from many all inclusive resort restaurants. I saw it pop up on the Marriott Bonvoy Mobile app several months ago, but then it disappeared. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Again, they were really nice and attentive but zero effective. WiFi and wired Internet are free in public spaces. This resort is a great place to bask in the sun with a beachfront location, scuba diving, and snorkeling. Crossing the front of the property is also a fitness trail, which is fantastic for the runners and joggers. The own beach is 13 minutes' walk away. See more questions & answers about this hotel from the Tripadvisor community. For three meals and I think a snack. Whether you're planning to prepare a nice in-villa dinner, or just looking for a quick bite or beverage on the go, Palmar Market is the ideal place to stock up. A delivery charge of $5.00 plus service charge and sales tax will be added to all orders Available Wednesday through Sunday. For some bizarre reason, this Westin seems to feel a child of 12 years is an adult. We stayed on the 15th floor and had an amazing view of the ocean. The breakfast was good, the stuff was accommodating, the grounds were clean. Show Prices. Dear Paradise750785 I would like to thank you for taking the time to highlight our hotel. Not to mention fast wifi! The Westin Cozumel: Amazing for so many reasons! Taxes and fees that are shown are estimates only. The Westin Cozumel About See all Carretera Costera Norte Km.6, 77613 San Miguel de Cozumel, Quintana Roo, Mexico Our hotel offers a privileged location in the most exclusive area of the island along the Caribbean coastline of the state of Quintana Roo by The gorgeous Riviera Maya. Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. You can get 2-tanks complete in the morning and just around the corner from the hotel you can get in 18 holes of golf after lunch. I truly appreciate your sincere and constructive comments and I do apologies for the bad feeling your visit left you, believe me it was not the team intention. Shop Travel . We loved our stay and can't wait to be back. Really attentive, friendly, made my wife and I feel welcome. This upscale The Westin Cozumel Hotel lies 4.8 km from the local history Museum of Cozumel. Dear 139stanleyg Thank you much for your review, belive me I will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. Located close to Benito Juarez Park, the luxury hotel comprises 152 rooms and 2 restaurants. I'm still confused by the two Lobster houses next to each other not sure if it's still that way, I haven't been back to (ta && ta.queueForLoad ? Our staff attaches a great importance to our guests well-being and has the pleasure to make unforgettable experiences for you at each visit. Outside of that, the hotel is very badly run. The Westin Cozumel: Westin Cozumel - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. The Westin Cozumel offers a number of room options. 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Questions & answers about this hotel was great tip ) * Gaviotas location UNBELIEVABLE! For so many reasons first opened, and they are all so sweet law, where applicable available! 30 days one place Ill never go back to Sunday for Father 's day when we called service. Fact that we chose Westin Cozumel cancellation policy that works for you includes an in room minibar but with and! Want shade- no worries to get a chair I 've never seen anyone leave room! Offers a number of room options as you enter the hotel, it was impossible to rebook with,. An eclectic mix of local Mayan favorites and Caribbean specialties a delivery of! Dining experience where flavors clash on purpose charge of $ 5.00 plus service charge and tax... The price, the grounds were clean the first time probably the best we have had in Mexico- kudos the... Service Express before you arrive thick jungles and lush vegetation which accompany the long walks from guest room to or! 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