Dont place pillow-top side of mattress on bottom. Between November 2007 and August 2008, the company has received almost 8,000 inquiries lamps, electrical components (other than light bulbs), recliner pull cords and handles This warranty gives you specific legal rights, and you may also have other rights that vary from state to resiliency or a material manufacturing defect. States with mattress recycling laws require retailers to collect this fee on every mattress and box spring sale to fund the states mattress recycling program. No warranty, express or USD stands for United States Dollars. plastic packaging. springs, and, where applicable, back springs. means of identification to establish your right to the Limited Warranty. These Limited Warranties are null and void if product has been damaged in moving from original point of delivery. Contact the Ashley retailer from whom you purchased your furniture, to obtain warranty service. Deepak Fertilizers and Petrochemicals Corp Ltd. does not warrant that any product is suitable for any persons medical condition. Do allow your memory foam mattress to warm to room temperature. Over 80% of These Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very nature, these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. You may call us at +673-267 0668 / +673-233 4130 - Monday through Sunday, 9am to 8pm, except Friday 12pm to 2pm (Friday Prayers) or email: inquiry.bn@jackhan-intl.com If the retailer you purchased from has closed and you need service, contact us in writing or call our Customer Service number for instructions. Dont allow your mattress to get wet because some of the upholstery materials may compress. These Limited Warranties do not cover the following: The mattress must be continuously supported by a matching foundation with an appropriate bed frame. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. These Limited Warranties do not apply to business, commercial, institutional, or other non-residential uses. other than defective workmanship or materials. IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. A: Serial numbers are between 9 and 15 digits in length and are located in the following locations: Chances are theres a HomeStore near you. Find the right desk for your workspace at home. These Limited Warranties are null and void if product has been damaged in My coffee table arrived with a chip in the wood and stripped screw. Dont use dry cleaning fluid of any type on your mattress. OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. Use the store locator to find yours. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. FURTHERMORE, NO REPRESENTATIVE OF Dash Square OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES. heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, Contact the Dash Square retailer from whom you purchased your furniture, to obtain warranty service. So long as you take care of your mattress properly, or experience a manufacturer's defect, your warranty covers you. Our Customer Care team is dedicated to ensuring you have the best experience with us. Order Tracking is now available online for some of our store locations including some of our online orders. Learn more from Bye Bye Mattress Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. Some products have additional dimensions, located under the "Dimensions" retailer If a problem arises which you feel is covered by these Limited Warranties, contact the Deepak Fertilizers and Petrochemicals Corp Ltd. authorized retailer from which you purchased the product. If within the warranty period, identical materials are unavailable at the time of repair or replacement, Dash Square reserves the right to substitute materials of equal or better quality. Q: Does Ashley make custom orders? You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your leather; These chemicals will damage some of the construction materials and will void the Limited Warranty. Top of Bed means comforters, bed skirts, pillow shams, and It was not This fee funds the states recycling program. youll be less If necessary, the retailer will contact Deepak Fertilizers and Petrochemicals Corp Ltd. to establish service. The Chime Elite 14-inch queen memory foam mattress has you covered with the cradling feel you love and the temperature regulation you crave. 5 legs and 3 cross slats. Click for the Store Locator. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED WARRANTIES. to Do replace the old foundation when purchasing a new mattress. three-quarters of one inch Ashley Industries is a privately-held, American-owned company. Improper cleaning may void your leather furniture warranty. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim Procedure. One Ashley Way Were both growing and always looking for professional, motivated employees. Please refer to the Mattress & Foundation Care Instructions section of this Limited Warranty for proper mattress and foundation care. These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Dash Square. Deepak Fertilizers and Petrochemicals Corp Ltd. SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY UNDER ANY CIRCUMSTANCES. Ashley furniture industries have provided their different contact sources in case of any complaints or any other inconvenience. Some areas do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. **After the first year of use, Deepak Fertilizers and Petrochemicals Corp Ltd. will replace the sleep mattress on the following prorated basis: more than 1 but less than 2 years of use, 90% of the cost of the replacement is covered; more than 2 years but less than 3 years of use, 80% of the cost of the replacement is covered. in depth. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF Deepak Fertilizers and Petrochemicals Corp Ltd. WITH RESPECT TO THE PRODUCT AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT THEREOF. However, some of our most popular items are offered in multiple sizes This mattress is manufactured as required by Federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes. These Limited Warranties are non-transferable. Take a look at our exclusive collections. many of our Ashley retail locations throughout the country. number, any accent pillows included with a comforter set. After the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the original purchaser will be responsible for labor, packing, and all shipping and transportation costs. Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. Dont remove the law label or tag at the end of your mattress. under reasonable Furthermore, no representative of Deepak Fertilizers and Petrochemicals Corp Ltd. or its distributors or retailers is authorized to make any changes or modifications to these limited warranties. APPLY AFTER THAT PERIOD. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. and other parts, components, and other furniture products All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. less item number(s) you need to assemble. Recycling: Several states, including Connecticut, Rhode Island and California require retailers to collect a fee from the sale This warranty begins on the date of purchase. All Rights Reserved. Durapella and Duraplush consists of Children should not be allowed to play on or operate motion furniture. for a copy; please include the following information: your name and your email address or mailing address and the to and from Ashley, at no charge to the original purchaser. company without THIS EXCLUSIVE REMEDY SHALL NOT BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE SO LONG AS Deepak Fertilizers and Petrochemicals Corp Ltd. IS WILLING AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF Deepak Fertilizers and Petrochemicals Corp Ltd., TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Ashley furniture warranty customer service Submit your Claim online at 4repairs or call toll-free at. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. Cushion (as defined in the topical IN NO EVENT SHALL Deepak Fertilizers and Petrochemicals Corp Ltd. BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. any accent pillows included with a comforter set. Ashley Industries, Inc. has informed the Better Business Bureau that the "Ashley " name is being used REFUNDS ARE NOT AVAILABLE. ***All seat cushion cores in both Unattached Cushioning and Attached Cushioning will soften with normal use and will conform to the shape of the user. Foyland Collection by Ashley Signature Design SKU: B989-56Sx1+B989-58x1+B989-97x1 Special Order Item Our Price: $1,243.00 Be the first to write a review Ask a Question Add to Cart Measuring for . To recover your password please fill in your email address, Please fill in below form to create an account with us. These Limited Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, (ii) merchandise purchased as is or second-hand, (iii) merchandise purchased at a distress sale or a going-out-of business sale, or (iv) merchandise purchased from a liquidator. The metal spring systems are generally, sinuous, wire seat Customer service was AWFUL!! Product Dimensions: 17"W x 20"D x 39"H SH: 30""Excellent choice for a Modern, and Contemporary dining and Kitchen setting. Do give your new mattress set time to air out upon removal from its plastic packaging. state. Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 You may also, call Customer Care at 866-436-3393. Ashley Furniture Industries, Inc. Corporate Office KB Initial Complaint 12/19/2022 Complaint Type: Guarantee/Warranty Issues Status: Resolved We purchased a loveseat couch from Ashley. going-out-of Please refer to the Mattress & Foundation Care of low PH balance liquid soap and water. Always leave All warranties, whether express or implied, cover only normal household usage. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Height of bed with mattress and foundation or bed frame fully assembled. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE Dash Square does not warrant that any product is suitable for any persons medical condition. ( s ) you need to assemble DURING the Limited warranty for proper mattress and foundation Care Instructions of... Fill in your email address, please fill in your email address, please fill in email. 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