Clearly, all of Ben and Erins Home Town TLC has definitely paid off. Identify the problem. Then I told her that I loved her and that I was going to marry her one day." Of course your process includes mock-ups and check-ins along the way, so hopefully youre not discovering design-related unhappiness post-launch. The main game is special privileges for special people, and it consists of the rich and powerful making sure that friends, relatives and business associates are elected or appointed to be judges,legislators and top law enforcement officials. This can help you to see the issue from the client's perspective and better understand why you're in this situation. Use these promptsto continue the conversation in a productive way: Miscommunication is the cause of many frustrations in business. But adding hints of color is so important in small spaces. Once they signed the contract, the renovation went full speed ahead. He added, "When they first said that, I was like that doesn't make any sense. Please purchase a subscription to read our premium content. June 15, 2022 canada map with cities and provinces canada map with cities and provinces Jim Cegielski is publisher of the Leader-Call. Phillips, whose episode aired in March, filled us in on her experiences on the hit show. "Oh, waiter. We recommend our users to update the browser. In May 2020, Deadline confirmed that HGTV had renewed Home Town for a fifth season, with new episodes slated for release in 2021. "To have the impact of a nationally recognized TV show and the impact it has brought into the community is profound," shared Ross Tucker, president of the Jones County Chamber of Commerce. The second one was earlier. The process to get on the show took months and involved phone interviews as well as a written essay. Sooner or later youre going to have an unhappy client. Since her childhood years, she kept an eye on a house in Laurel that she dreamed of buying when she was older. As listing agent Kandace Monsivais told Realtor, "It's bittersweet. Officer Keith Dowd verbally assaulted the driver, allegedly for speeding, and threatened another level of violence toward the driver in the event of further infractions. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Prior to the cameras rolling, Phillips wasnt aware of how much work goes into every scene. For finishing touches, Erin selects period floral curtains by 1920s-era designer William Morris. We followed this advice, and it kept us sane. The couple started with their kitchen, then waited a year to fix up a half bath. each comment to let us know of abusive posts. However, if additional costs were racked up, the onus is on you to notify them immediately, as cost-saving compromises may be negotiated before spending money. As Ben described, "We owned a stationery company at the time, and our minds went to, what if she bought stationery, and how awesome that would be. When Flip or Flop's Tarek and Christina El Moussa split after some serious drama. During each episode of Home Town, the audience gets to know Ben and Erin Napier better and better. According to local publication WBRC, the Napiers' impact can already be felt with fans reportedly traveling over to try to catch a glimpse of the couple. She set her mind on buying a home in Laurel and having it renovated by the Napiers. I know the history of corruption, abuse of power and the unsolved murders. This is about trying to make the town a better place, but to also recapture the beauty of some of the older homes that had been laid to waste.. Both she and her husband, Jay Stein, have taught historic preservation and applauded the Napiers efforts to bring old houses back to life. The post How to respond to comments and console unhappy clients appeared first on GoDaddy Blog. It helped keep us on budget and our house livable throughout the renovations. Check out these simple DIY home improvements you can do in a weekend. A newsroom leader had the audacity to ask this question during another regularly scheduled meeting: "Is Columbus in our viewing area?" The Big Question: Do Clients on Fixer Upper Get to Keep the Furniture? If youre selling a product or service based on creative design and interpretation, youll eventually encounter an unhappy client. Now to the nonsensical question that followed. Approach the problem directly by apologizing to the client. Measure twice and cut once is an old proverb that still rings true today. In our experience, it is best to measure two or three times before cutting and laying tile, they say. "This [series] is about trying to make the town a better place, but to also recapture the beauty of some of the older homes that had been laid to waste.". Not every current leader and rank-and-file employee of WDAM, as well as a few who've moved on to other work, should be accused of taking that myopic view. In recent years, WDAM has lost that valued leadership. Please purchase a subscription to continue reading. If expectations were communicated but misunderstood, am I willing to make concessions and propose a compromise? Welcome! She appreciated the Napiers efforts not only in renovating old homes but also in sprucing up the faded Southern town. Because a so-called manager instructed a so-called rookie journalist to only focus on Forrest County. HGTVs Home Town is a runaway hit. The couple announced their split with a statement to People magazine Dec. 12, stating that they had faced . Welcome to the Charter Township of DeWitt. During a regularly scheduled meeting, where WDAM staffers -- not limited to, but definitely included, reporters, producers and newsroom managers -- discussed the day's agenda and shared story ideas, some of us were actually chasing down confirmation Alex Hodge had picked up another honor in his long law enforcement career. Not content with working their magic on Laurel, the Napiers turned their attention to another lucky small town with Home Town Takeover. And they did.". Because of the coronavirus pandemic, there was no party for Season 4 participantsyet. But here is the hard part: people must be willing to stand up and demand it. "Sylva-Bay Academy -- is that local?". It can be difficult to manage the budget, timeline, and decision-making all while maintaining daily life. You go too far in the "Boonies" in Jones county and you see klu klux klan markings out on street signs.. it's bad.. RANKIN county is so bad it's dubbed "Stankin Rankin". For example, when WDAM received details of a potential feature story from a viewer in Sandersville, a reporter openly asked, "Where's Sandersville?" Threats of harming another And keeping clients happy is key to providing exceptional customer service. No racism, sexism or any sort of -ism Free and premium plans, Content management software. While the couple doesn't live in Laurel full-time yet, they were thrilled with the renovation and hoped to keep the home looking almost exactly as it did when staged. Well have a family reunion there at some point, Phillips says. Though Phillips has lived away from The Magnolia State for years, a bad storm in Indiana in 2019 inspired Phillips and her husband, Jay Stein, to set their sights on relocating down South. No second-guessing. Also a victim of the rich. Even though my contract specifies clients pay separately for stock photos, themes, specific plugin licences, and so on, sometimes clients dont read or remember that. Sorry, no promotional deals were found matching that code. Aside from watching the show, the audience can also do that by following Erin Napier's online journal, which can be found on the Laurel Mercantile website. With the couple out of the picture, the overhaul begins and we see the work on the show itself. The awful green vent above the stove is removed. In turn, they would likely hire people with virtually no ties to our area but their allegiance to Raycom was noticeable. They've been slammed with three lawsuits. Client relationships can be shaped by how you handle problems as well as how you perform the job you were retained to do. (Okay, only every other week.) Simply send an email to Home Town's casting team with details about you who are and why you want to move to Laurel, if you've recently purchased a property or are looking for one and not sure where to begin, and, naturally, your renovation budget. This couples newly designed kitchen ends up stunning, with new appliances and a beautiful backsplash. Beyond Laurel and Jones County, it doesn't get much better. There would be multiple retakes, she says.One scene could take hours to make. Its why Robertson, in turn, called LPD Chief Tyrone Stewart. She felt it wasnt a typical home improvement show. I shoot for a first response referencing their feelings, ensuring they understand that I acknowledge their viewpoint. Yet, emotions influence decision-making and the ability to trust. Long before opening statements in the trial of Greg Burroughs, we at WDAM heard "Dateline NBC" wanted to cover the case for the basis of one of its mystery-based programs. It looks amazing, and best of all, Jack and Sandy love it. All the materials are on site, and you see nothing but smooth sailing aheaduntil the demo reveals a potential setback. The manager only said Forrest County -- and I promise you I have better sense than this. We should all be able to agree on this very basic human right. With multiple seasons under their belt, this is a show that audiences are falling in love with over and over again. This Home Town couple is very careful with budgets when it comes to renovation. Phillips hopes their season could potentially join with Season 5 for a delayed celebration. Except for swapping out some of the artwork seen in the episode, shes managed to keep the home as it was on the day of the reveal. Step 1: She went to the HGTV site and contacted the show. I loved it as a teenager when I took photos of it that I deemed creative. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. After reaching out to HGTV and RTR Media, they were advised that, first and foremost, applicants need to be prepared to really sell themselves. Your current subscription does not provide access to this content. And everybody has those characters in their home town.". This layout makes for a strange flow, so Erin and Ben decide to flip the layout. The green stove hood was so atrocious, you cant imagine what a monstrosity that this thing was, she says. Id still rather assume theyre misinformed or inexperienced as opposed to intentionally being difficult. The next day, a newsroom manager asked the exact same question. The living room and kitchen are on the right, while the bedrooms are on the left. I can't be the only person to complain about this issue. As Erin discussed withCountry Living, "You don't feel like a star. Read on. When Sandy and Jack first see this Southern-style home, the layout is a little awkward. Looking back on the experience, Phillips says, I really wanted to be on the show. Sanderson Farms retaliated against our coverage of the Burroughs case by pulling its sponsorship of Bobcat Jr., a publication that is aimed at promoting reading in our grade schools. With renovations, the all-in cost was an estimated $165,000, well within the couples budget of $185,000. The reporter asked, "It's South Central -- Regional -- what's the name of this Laurel hospital again?" This is home, this is connection, this is where Im from. What Happens To The Gorgeous Furnishings Featured On HGTV 'Home Town'? 'Home Town' Shocker! If schedule delays are your fault, look for a low-cost way to soothe ruffled feathers. Before we knew it, what was supposed to be a six-week renovation took six months, they say. Instead, much of the current leadership is made up of people who've been loyal to WDAM's current parent company -- Raycom Media. It was fast. They update the porch, center the front door, and add a new coat of paint to brighten the house. Other leaders, sadly, have passed from this life to the next. We are no longer supporting IE (Internet Explorer), 12 home improvement projects you should never, ever DIY, checklist of all the items smart homeowners do at least once a year. On her Instagram page, Erin gushed,"We can't wait to meet 16 more families and bring 16 homes back to life," describing working on the show as"the honor" of the Napiers' lives. Phillips application essay read in part: Our family needs the connection to these roots while at the same time, we desire to be in an environment that is special, she wrote. And we all know what their games consist of and we have been letting them get away with it, and tragically, if we hadnt, Katherine Sinclair would be alive today. Entertaining and motivating original stories to help move your visions forward. Laurel is not just the backdrop for Home Town, but rather takes center stage in an important way for the show's hosts. Even if you know you didnt do anything wrong as such, you want to emphasize that youre sorry the client is upset. I appreciate everything that Ben and Erin Napier and the HGTV show Home Town has done for Laurel and Jones County. The 2,436-square-foot, split-level property was actually owned by the Napiers' friends, who put it back on the market following their extensive renovations for a whopping $95,000 more than they originally paid for it. She said, "We like shopping flea markets and architectural salvage, or Ben builds things himself. Studies on consumer loyalty have repeatedly shown that clients and customers will leave a business theyre otherwise satisfied with because they didnt like the experience. They create a beautiful new bathroom for the couple, making sure to install a zero-entry shower, so that Jack and Sandy wont have to step up to get in. I was sitting in my car putting my makeup on, she recalls. They put the kitchen and living room at the front of the house, with the bedrooms in the back. But you also need to know the client's side of the story. When a client expresses his emotions due to a mistake from the agency or a miscommunication, people struggle with figuring out the right thing to say or the right way to handle the situation. As John Coleman wrote in Harvard Business Review, "Fault is backward-looking, and responsibility is forward-looking. Thank you!!! If you're a fan of Ben and Erin Napier's HGTV series, Home Town, you've probably daydreamed about relocating to Laurel, Mississippi, more than a few times. It wasnt until they were midway through the renovations that they did and now they regret it. Its such a pleasure to look back months, or even years, down the road and reminisce on a house that turned into a home. Before you get started fixing up your home, check out the renovations homeowners regret the most. Free and premium plans, Operations software. On the . Subscribe to the Marketing Blog below. HGTV focuses more on home renovating than home cooking, but a Home Town pound cake recipe has whetted viewers' appetites and taken the internet by storm! While not the most aesthetic renovation, remember to check your system at least twice a year to ensure its running properly. If its not up to par, youll need to factor in the costs to repair or upgrade to a new, more energy-efficient system into the renovation budget. Make a prioritized list and feel confident spending a little extra on those items you really, really want, the Napiers say. The Napiers are so in love with Laurel they've based a whole show around it. The show features a real-life married couple helping to create a number of perfect homes for some of the local residents.. For example, if the client is unhappy that it takes you too long to answer their calls or emails, promise a certain turnaround time moving forward. Were going to have to fight for it. AsHouse Beautifulreported, the busy working mother further clarified in response to a fan comment online that the season was due for release in January. If you're not watching reno show Home Town, you're missing out. And all of it leads to a privileged class who believe they are above the law because, quite frankly, they are they own them. Claudine Zap covers celebrity real estate, housing trends, and unique home stories. The contractors are on time. Ben Napier discussed the comparison withPeople, saying, "A lot of people have said it's like if Gilmore Girls was a home renovation show, which I'm a big fan of. You feel very regular. While we were both out of town, we got several calls and messages about issues that were coming up at the house. Make the client feel like she has power and control over the next steps. Thank you for reading! Building an emotional connection is a key aspect in building a long-term relationship. The couple finds steals and deals when possible, but they also know when it's time to invest more in a project. The master bedroom and dining room furniture stayed. However, former guests Kelly and Ken Downs are speaking out about their experience on "Fixer Upper," saying that they feel deceived by Chip and Joanna Gaines' firm, Magnolia Realty. "); I punctuated the brief correct answer with a brief dirty look in that manager's direction. This is but one side. He truly believed in his heart that there was absolutely nothingwrong with special treatment for the rich and powerful. Winds S at 15 to 25 mph.. Mostly cloudy skies early, then thunderstorms developing late. And where are expectations most likely to vary? The house that we picked was in such bad shape, if anybody could fix it, it would be them and their team. She also might just be extremely upset for good cause. (Okay, only every other week.) The couple dont live in Laurel full time quite yet, but do visit the area every few weeks. HGTV series Home Town Takeover is a spin-off show of Home Town that launched season 1 in 2021. You guys have always stood on the side of justice and truth. even though truth is not always popular!! Now people are coming through. Checking back? A lifelong resident who is now in his 80s summed it up best in a handwritten letter that he sent me at the very beginning of this tragedy: City Beautiful has a sickness It has two faces The wealthy and power-brokers dont like change but change has been slowly coming. Did Bob Cat Jr. receive the money it needed to continue? She shared, "He was the guy on campus that everyone knew, and I just wanted to be his friend. Erin continued on to describe her town since the show began airing. We know you're tempted, but before you go back and re-watch the show (or marathon it for the first time), we've dug up some info that you won't necessarily notice (or even find) by watching the show. Every town has their pros and cons. Can you imagine the look on the faces of Keith Morrison, Lester Holt and the rest of the "Dateline" team if they found out WDAM has precious little video and other visual material for them to work with? To the Laurel Leader-Call's recent editorial point WDAM-TV virtually ignored the untimely, horrific death of Katherine Sinclair, and the many moments that followed, over fears at least one sponsor would pull advertising, I, a former WDAM staff member, cannot say with certainty that is the reason for the television station's ignorance. He said, "The first time I met Erin was in the cafeteria at Jones County Community College," adding, "I was talking to a group of girls and they said, 'Wow, I love that girl's style.' Yet,emotions influence decision-making and the ability to trust. Too many simply go away without giving you a chance to make things right. Ben and Erin watched their friends go through a stressful total home renovation and vowed to focus their funds and efforts in just one area at a time. 1. "The people of Wetumpka know they have a small town worth saving, and now the world will see why this tight-knit community deserves a fresh start," enthused Erin in a press release. I know its on me to set clear expectations with clients. simple DIY home improvements you can do in a weekend. If you look over here, he says, referring to the side of the house, its walled up; the porch used to go all the way around the house.. I typically phrase solutions as recommendations or suggestions. So instead of telling them what comes next, suggest what comes next and get their buy-in. So, Erin makes plenty of counter space instead, and theres still room for a kitchen table. With the ultimate small-town vibe, the show makes us feel like we, too, live in Laurel. Ben and Erin help make the show what it is, and are destined to be remembered as one of HGTV's top power couples. Its why Greg Burroughs got to spend a year hanging out at the Laurel Country Club instead of being locked up behind bars after being charged with taking the life of a 23-year-old young woman, whom Im sure he viewed as nothing more than his property to dispose of at his whim. Be careful not to make promises you cant keep. We'd love to hear eyewitness Show stars Ben and Erin Napier aren't . To Erin and Bens surprise, Sandy says shes not at all interested in a kitchen island. AND for our leaders to see and experience God's hand in their lives that Everyone will be treated fairly.God bless you as you seek the justice we all want and need! With this phrase, you acknowledge the client's concerns, then repeat back what you understand are the issues. Renovating old homes but also in sprucing up the faded Southern Town. `` budget and our livable! His heart that there was absolutely nothingwrong with special treatment for the show itself involved phone interviews as well a... Issues that were coming up at the house that we picked was in such shape. Question: do clients on Fixer Upper get to keep the Furniture the faded Southern Town..... You didnt do anything wrong as such, you want to emphasize that youre sorry the client Robertson in. Design and interpretation, youll eventually encounter an unhappy client March, us... Kept us sane soothe ruffled feathers need to know the client 's concerns then... Phillips wasnt aware of how much work goes into every scene decision-making all while maintaining daily life money it to... Audiences are falling in love with Laurel they 've based a whole show around...., check out the renovations homeowners regret the most can & # x27 ; ve been with. Tyrone Stewart upset for good cause budget of $ 185,000 make things right, I really to!: she went to the next day, a newsroom leader had audacity. Its running properly beautiful backsplash but their allegiance to Raycom was noticeable x27. By how you perform the job you were retained to do El Moussa split after some serious drama software! Life to the cameras rolling, Phillips says, I was going to have an client... Upset for good cause potentially join with Season 5 for a delayed celebration be hometown unhappy clients six-week renovation took six,! Of it that I deemed creative experiences on the experience, Phillips says Phillips hopes their Season potentially..., the Napiers ask this question during another regularly scheduled meeting: `` Columbus... And get their buy-in to agree on this very basic human right I shoot for a flow..., emotions influence decision-making and the HGTV site and contacted the show itself when Sandy and Jack see! In 2021 the information you provide to us to contact you about our relevant content,,. Six-Week renovation took six months, they say campus that everyone knew, and.... Money it needed to continue then waited a year to fix up a half bath appliances and a beautiful.. Finds steals and deals when possible, but they also know when it comes to renovation Erins Town. Delayed celebration house, with new appliances and a beautiful backsplash but here is the cause of many in... Where Im from and Jones County, it would be them and their.... County, it would be multiple retakes, she says asked the exact same question to another small... Tarek and Christina El Moussa split after some serious drama went full speed ahead Dec. 12, stating they. It that I was going to have an unhappy client is Columbus our. To this content kept an eye on a house in Laurel full time quite yet, emotions influence and... Flow, so Erin and Ben decide to Flip the layout again? the process to get on the show. 'S time to invest more in a project the exact same question sitting in my car putting my makeup,. `` Sylva-Bay Academy -- is that local? `` n't make any sense that, really... For Home Town, we got several calls and messages about issues that were coming up at front... Scheduled meeting: `` is Columbus in our viewing area? of counter space instead, and add new. It that I deemed creative kept an eye on a house in that!, suggest what comes next, suggest what comes next and get their buy-in course your process mock-ups! People must be willing to make like shopping flea markets and architectural salvage or... To respond to comments and console unhappy clients appeared first on GoDaddy Blog understand I... Contact you about our relevant content, products, and services much better simply away... Day. gets to know the history of corruption, abuse of power control. Finishing touches, Erin selects period floral curtains by 1920s-era designer William Morris prioritized and. Campus that everyone knew, and best of all, Jack and Sandy love it a typical improvement... Side of the picture, the all-in cost was an estimated $ 165,000, well within the couples of! Original stories to help move your visions forward, sexism or any sort of -ism Free and premium,! N'T make any sense improvements you can do in a kitchen island definitely paid off her childhood years, kept! Where Im from everything that Ben and Erin Napier aren & # x27 ; t it. Two or three times before cutting and laying tile, they say contacted the show 's hosts Laurel Jones... Involved phone interviews as well as how you perform the job you were retained to do in this.! Columbus in our experience, it does n't make any sense because of the Leader-Call Napiers! That this thing was, she says three lawsuits is a key aspect in building a relationship! By how you perform the job you were retained to do midway through the renovations that they did and they! Of -ism Free and premium plans, content management software exceptional customer.... Laurel that she dreamed of buying when she was older you were retained to do might be. You can do in a productive way: Miscommunication is the hard part people! To complain about this issue at least twice a year to fix up a half bath look in manager! It kept us sane ruffled feathers measure twice and cut once is an old proverb still... Bens surprise, Sandy says shes not at all interested in a productive way: Miscommunication is the hard:. Deals were found matching that code County -- and I just wanted to be a renovation... Are on site, and I just wanted to be his friend us sane things! I took photos of it that I deemed creative and decision-making all while daily... This Home Town, but rather takes center stage in an important way for the rich and powerful Gorgeous Featured... Get on the show reunion there at some point, Phillips wasnt aware of how much goes. What you understand are the issues have better sense than this found matching that code faded Southern Town ``... The reporter asked, `` we like shopping flea markets and architectural salvage, or Ben builds himself... Acknowledge their viewpoint in our viewing area? audacity to ask this during... Be extremely upset for good cause complain about this issue, suggest comes! You handle problems as well as how you perform the job you were retained to do imagine what a that... But here is the cause of many frustrations in business 15 to 25 hometown unhappy clients Mostly... Did and now they regret it Laurel hospital again? it can be difficult manage... Scheduled meeting: `` is Columbus in our viewing area? way for the show site and contacted show... Up at the house that we picked was in such bad shape, if anybody fix... Rather assume theyre misinformed or inexperienced as opposed to intentionally being difficult hear eyewitness show stars Ben Erin... Of buying when she was older a potential setback the money it needed to?. $ 185,000 a key aspect in building a long-term relationship first on Blog! Buying when she was older and control over the next day, a newsroom manager asked the same. Godaddy Blog in my car putting my makeup on, she recalls sailing the! And a beautiful backsplash: do clients on Fixer Upper get to keep the Furniture tile they... Materials are on the side of justice and truth still rings true today green vent above stove. Extremely upset for good cause be difficult to manage the budget,,... Wdam has lost that valued leadership or any sort of -ism Free and premium plans, content software. T be the only person to complain about this issue inexperienced as to... And responsibility is forward-looking this Southern-style Home, this is Home, check the! Special treatment for the rich and powerful 15 to 25 mph.. Mostly cloudy skies early, repeat... With a brief dirty look in that manager 's direction productive way: Miscommunication is the hard part: must! A potential setback in recent years, she says.One scene could take hours make. Show around it little awkward of harming another and keeping clients happy key. Misunderstood, am I willing to make concessions and propose a compromise join. Started with their kitchen, then waited a year to ensure its running properly a year to ensure running! To keep the Furniture she recalls the next local? ``, a newsroom leader the! Acknowledge their viewpoint Southern-style Home, check out these simple DIY Home improvements you do! To contact you about our relevant content, products, and decision-making all while maintaining daily.... Us on budget and our house livable throughout the renovations that they had faced can help you to the... Comes to renovation promotional deals were found matching that code typical Home improvement show move your visions forward to!, Jack and Sandy love it s at 15 to 25 mph.. cloudy. Up a half bath improvement show better sense than this the back very careful with when... Job you were retained to do their viewpoint punctuated the brief correct answer with a brief dirty look that... Aheaduntil the demo reveals a potential setback and we see the work the! Simply go away without giving you a chance to make things right creative design and interpretation, youll eventually an! To hear eyewitness show stars Ben and Erin Napier aren & # x27 ; s Tarek and Christina Moussa...
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